Return and Exchanges Policy
Returns and Exchanges
We stand by the products we sell. If not entirely satisfied with your purchase, please return your unused product at the expense of the purchaser with proof of purchase enclosed within 30 days of purchase. For hygiene and disease control reasons, we cannot accept used products as returns without prior arrangement and consultation.
Refunds:
Refunds will only be given if the product is returned in its original packaging and clean and unused. Please contact us prior to sending your parcel back on +61418282097 or gbhaynets@bigpond.com Shipping costs for refunds are your own expense. Only the product/s itself will be refunded. If paying with PayPal, the refund will be issued minus the PayPal Refund Fee.
Always check the contents of your delivery against the invoice provided via email. If there has been a discrepancy please report it to us within 5 working days of receiving your goods. Product exchanges are allowed (see below) provided the product is unused and in new condition and returned to us within 30 days of purchase with prior consultation.
We advise that you use Australia Post to return your parcel as all postage items are now trackable. For large orders, please wrap in several plastic bags and then tape the outside. DO NOT pack your order in a box as Australia Post will then cube the parcel and therefore charge you more.
For any returns, please note that all postage costs are to be paid by the purchaser.
Please post back to:
Unit 7, 1-13 Childs Rd
Australia
Shipping costs are not refunded and therefore will be deducted from your refund.
Swapping or Exchanges
If you receive your order and wish to swap for a different size, then we are happy to accommodate this, however postage is to be at your expense both ways. If your item is damaged or defective in some way, then please contact us immediately with photos and we will replace your item if deemed a fault with the product supplied at our expense for postage.
Please send to:
GutzBusta Hay NetsUnit 7, 1-13 Childs Rd
Australia
Email us with the details on admin@gutzbusta.com.au
Warranty
If any hay net is shown to have a manufacturing fault upon removing the hay net from it's packaging then we will gladly exchange the hay net for a new one. Proof of this is required in the form of adequate photos and contacting us immediately you have identified a problem upon opening your product. However, once your hay net is in use, we do not offer warranty on our hay nets (no slow feed business does in Australia) as we do not know how an individual horse will behave with the hay net, how it is used, if you damaged the net yourself during unpacking, etc. We also don't know if a customer followed the instructions sent with their hay net or how the net was introduced. At the end of the day, most horses are around 500kg and if they want to destroy something, then they will. Also, due to hygiene reasons, we do not accept returns without prior consultation.