We advise you that if your horse is shod or has splits or chips in its hooves that you must either tie they hay net up out of reach of hooves, or use a hay feeder, box or some sort of physical barrier between your horses' hooves and the hay nets. It is your responsibility to regularly check your horse, pony or livestock with their GutzBusta Hay Net to ensure that their hooves are kept away from the netting.
GutzBusta Hay Nets are for use with all livestock such as cattle, sheep, donkeys, goats and alpaca's, however we DO NOT advise you to use them if your livestock have horns.
We also advise against leaving your horse or livestock with headstalls on or any other equipment that could enable them to get tangled in the net.
GutzBusta Hay Nets will not accept any responsibility for any injury or accident that may occur from the use of our products. Due to the unpredictability of horses and livestock, how each individual owner uses the products, their own obstacles and many other unknown factors, all responsibility falls onto the owner, carer, manager, leasee, or anyone else responsible for the horse and livestock's individual care.
If any hay net is shown to have a manufacturing fault upon removing the hay net from it's packaging then we will gladly exchange the hay net for a new one. Proof of this is required in the form of adequate photos and contacting us immediately you have identified a problem upon opening your product. However, once your hay net is in use, we do not offer warranty on our hay nets (no slow feed business does in Australia) as we do not know how an individual horse will behave with the hay net, how it is used, if you damaged the net yourself during unpacking, etc. We also don't know if a customer followed the instructions sent with their hay net or how the net was introduced. At the end of the day, most horses are around 500kg and if they want to destroy something, then they will. Also, due to hygiene and disease control reasons, we do not accept returns without prior consultation.
A full copy of our trading terms and Conditions in PDF format can be found HERE